FAQ's
Welcome to our FAQ, we're thrilled to have you here as a customer.
We've attempted to answer the most common questions.
Shipping and Returns
Below you will find some frequently asked questions about shipping, returns, and product exchanges.
What is the estimated delivery time for shipments within the Iberian Peninsula?
Orders placed before 2 p.m. (GMT+1) are shipped within 48-72 hours on the peninsula.
How are shipping costs calculated for areas outside of the peninsula?
To calculate shipping costs outside of the peninsula, please use the corresponding button in the shopping cart. It's crucial to note that shipments outside the Iberian Peninsula are not subject to the standard delivery time of 48-72 hours.
What happens with shipments during the weekend?
The transport company does not ship on weekends.
What should I do if my order is delayed?
If your order is delayed, please contact us at info@waverk.com to review the status of your order.
How can I return a product?
You have 30 business days from the order date to request a return, and you are responsible for the shipping costs.
Orders
Below are some of the most frequently asked questions about orders.
How can I place an order?
Follow these simple steps in our online store: select your products and proceed to payment.
Can I modify my order once it's placed?
Please contact our customer service immediately to see if it is possible.
How will I know that my order was successful?
Once your order is completed, you will receive a confirmation email with all the details of your order.
We can't wait for you to receive your order!
What should I do if my order doesn't arrive?
If your order has not arrived within the expected timeframe, please check the tracking number or contact us for assistance.
Products
Here are some frequently asked questions about our products.
Use on sensitive or dyed hair
WAVERK products are formulated to be gentle and are suitable for all hair types, including sensitive or dyed hair.
Ingredients and Manufacturing
We use high-quality natural ingredients in our products, which are manufactured following strict safety and quality regulations.
Compatibility with other treatments
Our products can be combined with other hair treatments, but we recommend consulting with a professional if you have any doubts.